How can we help?
For help with your workspace, analysis, payments or account, email support@aptbid.co.uk.
Email AptBidWhat to include
Include your account email, the workspace or payment reference, and a short description of what happened. Please do not send passwords, sign-in links, card details or confidential attachments.
Files and reviews
Buyer tender packs accept PDF and DOCX files. Evidence and response uploads also accept XLSX workbooks and PNG/JPG document images with active complete access. Uploaded workbooks use saved cell content; formulas are not recalculated. Images support printed-text extraction, not verification of signatures or site photographs.
Each evidence or response assessment uses one review round. Reopening a result uses none. Included rounds are used before purchased rounds. Changes to your documents can make earlier findings outdated.
Payments and cancellation
Manage subscription renewal and payment methods in Billing. Tender purchases and extra review packs are one-off payments. Contact us about payment problems, refund requests or account closure.